No matter the issue, we are committed to making sure your HeSpoke Originals Outfit puts a smile on your face.

• You can return or exchange your items within 7 days of the delivery of your shipment.
• Visit the Returns & Exchange Center to place and track your request. RETURNS & EXCHANGE CENTER >

 

What items can be returned?

• All items within 7 days from the date of an order delivered
• In unwashed and unused condition
• In the original packaging with all the tags intact
• Returns do not apply to BOGO event and for products on discount exceeding (greater than) 60% off; you can only exchange them.

What is the return and exchange process?

Step 1) Return Approval

Create your return/exchange request at our Returns & Exchange Center. Once the return request is approved, you'll receive a notification within 24 hrs.

Step 2) Return Pickup

Keep the items ready in original condition. The return items will be picked up by our courier partner from your place within 72 working hours.

PLEASE NOTE: Do not hand over the product to the pick-up executive without the pickup slip or SMS confirmation

Step 3) Return Shipment

Return Shipment would take 3-10 working days to get delivered to our unit. You'll receive updates on return pick-up and delivery status via Email.

Step 4) Item Inspection

After the returned item is received and inspected, you'll be notified about the approval within 72 working hours.

Step 5) Initiating Refund/Exchange

Once approved, your exchange order will be created and dispatched within 72 working hours. You'll receive a notification for the same.

PLEASE NOTE: Exchanges will be facilitated only once; subsequent exchange requests will not be accommodated.

In case of a refund, a reverse shipment fee of Rs 100 will be deducted per order, regardless of the number of items within that order.

 

When can I expect the refund?

• Once the returned item reaches back to our fulfilment centre, the item will be inspected.
• Post approval, a payout link will be shared within 72 working hours on your registered phone number and email ID for both Cash On Delivery and Pre-paid Orders.
• Open the link to add your account details for the refund. Based on the banking partner, it would take 5-10 working days to reflect in your account.

What if a return item is not picked up?

• Pick-up will be attempted twice. To request for a reattempt of pickup kindly contact us here. We'll regenerate the pick-up.
• Even if the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. 

SELF-SHIPPING OF ORDERS FOR RETURNS:

In case your pincode is non-serviceable for a reverse pick up, you’ll have to courier the product(s) to the following fulfilment address:

HE SPOKE, 1, 1st floor, 1st A Cross, Sudhama Nagar, Breakneck Lifestyle Pvt Ltd, 560027 Bengaluru KA, India

Please ensure the items are packed securely to prevent any loss or damage during transit and the ORDER ID and registered mobile number are mentioned on the packaging. 

The item won't be accepted if sent without the creation of the return on our website.

PLEASE NOTE: We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India-owned entity and has the most reliable and widely distributed postal network in India.

How can I cancel/edit my order?

You can cancel or edit your order anytime before the order is shipped. You can do this from your order page. Sign In to your account and find the Edit/Cancel button against the order.

Sign In With Phone | Sign In With Email

 

What's the status of my order?

To see your order status, log in to your account.
If the fulfilment status on the table is unfulfilled, then we're still preparing your order for dispatch. It generally, takes 24-48 working hours to dispatch your order.

If the fulfilment status is partial, then we've partially dispatched a few items of your order. Items that are dispatched will have a tracking number & link against them. The remaining items without any tracking numbers are still being prepared for dispatch.

If the fulfilment status is fulfilled, then we've already shipped your items. You can track your shipment by clicking on the "Order ID" or clicking on Track Shipment from the menu bar.

  

Cash on delivery or Payment on delivery is available?

Cash on delivery is available for all items.

Availability of Card Payment on delivery is subject to local conditions. It may or may not be available at the time of delivery. We suggest keeping the cash ready in hand.

Amount has been debited but, I haven't received the order confirmation message.

If the amount is debited from your account but, you haven't received an order confirmation from us then the transaction has failed. You should get a refund within 72 hours. Place an order again.

 Even after 72 hours if you don't receive a refund, then reach out to us.

We're here to help you :)

 

Generally, the items are dispatched from our unit within 24-48 working hours.
Your package should reach you within 4-10 working days of placing an order based on the pin code. 

Delivery timelines:

Bangalore (Our HQ) 1-2 days

Metro’s 2-4 days

Other cities 4-7 days

High up North & North East States like Punjab, UP, J&K, etc 5-9 days

 

What are the delivery charges?

We provide FREE Shipping on all prepaid orders and for deliveries across India irrespective of the pin codes. For Cash On Delivery Orders, INR 100 is charged as COD Fees.

 

I need the items urgently, is there any express shipping option?

All our orders are shipped via express delivery. We're working with the best courier partners for speedy & safe delivery. The delivery timeline shown above is the best possible time.

 

Is the delivery time flexible?

We understand that you might not always be available at the scheduled time for delivery generated by us. 

In case you miss it, we make two more attempts at the slot selected by you on two consecutive business days. All communications regarding the same would be done via SMS/Email.