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What's the status of my order?

To check your order status,
Log in with your email and click "My Orders" from the menu bar. You'll see the fulfillment status for each order. Click on "Order ID" if you want to see the order details.
If the fulfillment status on the table is unfulfilled, then we're still preparing your order for dispatch. It generally, takes 24-72 working hours to dispatch your order.

If the fulfillment status is partial, then we've partially dispatched a few items of your order. Items that are dispatched will have a tracking number & link against it. The remaining items without any tracking number are still being prepared for dispatch.

If the fulfillment status is fulfilled, then we've already shipped your items. You can track your shipment by clicking on the "Order ID" or click on Track Shipment from the menu bar.

How can I cancel or edit my order?

You can cancel your order within 12 hours of order placed. Scroll down at end of this page for cancellation or any changes in the order.

→ How can I Exchange/Return an item?

Step 1) Return Approval

Create your return/exchange request at our Returns Center. Once the return/exchange request is approved, you'll receive an Email & SMS within 24 hrs.

Step 2) Return Pickup

Keep the items ready in original condition. The return items will be picked by our courier partner from your place within 24-48 hours.  

Step 3) Return Shipment

Return Shipment would take 3-7 days to get delivered at our unit. You'll receive updates of return pick-up, in-transit, delivered, and tracking status via Email & SMS.

Step 4) Item Inspection

After the returned item is received and inspected, you'll be notified about the approval within 24 working hours.

Step 5) Initiating Refund/Exchange 

Exchange: Your exchange item would be shipped from our unit within 24 hrs. Items would be exchanged as per the variant selected by you. You'll receive regular shipping updates via Email & SMS.

Refund to store credits: would be refunded within 24 hours, you'll be notified via Email & SMS.

Refund to original payment method: Refund will be processed within 5 - 7 working days, you'll be notified via Email & SMS.

Click here to track your refund status.

→ How will I get my refund/store credits?

Once, your return item is received and approved, 

For COD Orders: Your account details would be asked at the return center. Your refund would be processed to the mentioned account and will reflect within 5-7 working days.

For Prepaid Orders: Refund would be processed to your original payment method within 24 hours and will reflect in your account within 5-7 working days.

For Refunds in store credits:  Your credits would show in "My Orders" section. Login to see the details. 

To use the credits in the future, just place an order and select the Store Credits as a payment option on the checkout page. 

The store credits would be redeemed automatically and would reflect in the order section within 24 hrs.

The balance credits if any, would carry-forward for future purchases.

If the order value is higher than the store credits then the adjusted amount would be converted into cash on delivery.

What items can be returned?

a) All items within 14 days from the date of an order delivered

b) In unwashed and unused condition

c) In the original packaging with all the tags intact

→ Return Items are not picked?

If your return/exchange request is already approved. Our courier partner will pick the items from your place within 24-48 working hours.

Even after 48 working hours if no one comes for the pick-upcontact us to raise a complaint or ask for a pick-up re-attempt.

Couldn't handover the items when the pick-up person arrived? contact us for rescheduling the pick-up.

→ Cash on delivery or Payment on delivery is available?

Cash on delivery is available for all items.

Availability of Card Payment on delivery is subject to the local conditions. It may or may not be available at the time of delivery. We suggest keeping the cash ready in-hand.

Amount has been debited but, I haven't received order confirmation message.

If the amount is debited from your account but, you haven't received an order confirmation from us then the transaction has failed. You should get a refund within 24 hours. Place an order again.

Even after 24 hours if you don't receive a refund, then raise a ticket by contacting us. We're here to help you :)

→ I need a copy of my invoice for my order. How do I go about with it?

We send the digital invoice via mail immediately after the order is successfully placed. If you need a copy of the invoice, we'll resend it to your email id.

Kindly, contact us for another copy.

→ How long will the delivery take?

Generally, the items* are dispatched from our unit within 48 working hours.
Your item* should reach you within 3-9 days of placing an order based on the pin code. 

I need the items urgently, is there any express shipping option?

No, there's no express shipping option. We're working with the best courier partners for a speedy & safe delivery. The delivery timeline shown on the product page is the best possible time.

→ Is the delivery time flexible?

We understand that you might not always be available at the scheduled time for delivery generated by us. 

In case you miss it, we make two more attempts at the slot selected by you on two consecutive business days. All the communications regarding the same would be done via SMS/Email.

→ How to use Store Credits?

Your store credits if any, would reflect in "My Orders" section. Login to see the details.

To use the credits, just place an order and select Store Credits as the payment option on the checkout page

The store credits would be redeemed automatically and would reflect in the order section within 24 hrs.

The balance credits if any, would carry-forward for future purchases.

If the order value is higher than the store credits then the adjusted amount would be converted into cash on delivery.

→ I haven't received my store credits

Your store credits if any, would reflect in My Order section. Login to see the details.

 If you are still not able to see the store credits then contact us below.

→ How to purchase & use Gift Card?

Place an order for Gift Card here.

You'll receive an email that contains a unique gift card code that can be used at checkout to redeem its value. 
Share the email receipt or the unique code with your loved ones :)

This code isn't case sensitive. A gift card holds a balance, which can be spent over more than one order. Gift card balances are applied to the total value of an order, which includes taxes and shipping.

→ Can a gift card be used more than once?

Yes, provided there is still a balance remaining on the card.

→ Can more than one gift card be used towards a purchase?

Yes. One can redeem another gift card during checkout.

→ Can a gift card be used to buy a gift card?

No, you can't use a gift card to buy another gift card.

→ Can gift cards be used in conjunction with a discount code?

Yes, gift cards are a form of payment.

Contact us below, to check the balance of the Gift Card.


→ Changing account details

 Update your account details like name, email address, phone number, or address, anytime by following these steps:

Login & select My Account > Dashboard from the menu bar.Click on Addresses section to update the details.After you’ve added the updated details, click save changes. Click done after completing all the updates.You will receive an email from us to verify the changes.

In case you have forgotten your password, click on the forgot password button and follow the instructions there.

Note: Once you verify the updated email details, you can resume your activities on your account.

Reach Out To Us ►

Tell us your concern and we'll sort it out - HeSpoke Support Team
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