HeSpoke OriginalsHeSpoke OriginalsHeSpoke Originals

Payment & Shipping Policy



→ How long will the delivery take?

Generally, the items* are dispatched from our unit within 48 working hours.
Your item* should reach you within 3-9 days of placing an order based on the pin code. 

→ What are the delivery charges?

The shipping charges are standard INR 120 for deliveries across India irrespective of the pincodes.

I need the items urgently, is there any express shipping option?

No, there's no express shipping option. We're working with the best courier partners for a speedy & safe delivery. The delivery timeline shown on the product page is the best possible time.


→ Is the delivery time flexible?

We understand that you might not always be available at the scheduled time for delivery generated by us. 

In case you miss it, we make two more attempts at the slot selected by you on two consecutive business days. All the communications regarding the same would be done via SMS/Email.




What's the status of my order?

To check your order status,
Log in with your email and click "My Orders" from the menu bar. You'll see the fulfillment status for each order. Click on "Order ID" if you want to see the order details.
If the fulfillment status on the table is unfulfilled, then we're still preparing your order for dispatch. It generally, takes 24-72 working hours to dispatch your order.

If the fulfillment status is partial, then we've partially dispatched a few items of your order. Items that are dispatched will have a tracking number & link against it. The remaining items without any tracking number are still being prepared for dispatch.

If the fulfillment status is fulfilled, then we've already shipped your items. You can track your shipment by clicking on the "Order ID" or click on Track Shipment from the menu bar.


How can I cancel or edit my order?

You can cancel your order within 12 hours of order placed. Scroll down at end of this page for cancellation or any changes in the order.




→ Cash on delivery or Payment on delivery is available?

Cash on delivery is available for all items.

Availability of Card Payment on delivery is subject to the local conditions. It may or may not be available at the time of delivery. We suggest keeping the cash ready in-hand.

Amount has been debited but, I haven't received order confirmation message.

If the amount is debited from your account but, you haven't received an order confirmation from us then the transaction has failed. You should get a refund within 24 hours. Place an order again.


Even after 24 hours if you don't receive a refund, then raise a ticket by contacting us. We're here to help you :)


→ I need a copy of my invoice for my order. How do I go about with it?

We send the digital invoice via mail immediately after the order is successfully placed. If you need a copy of the invoice, we'll resend it to your email id.

Kindly, contact us for another copy.



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