→ How can I Exchange/Return an item?
Step 1) Return Approval
Create your return/exchange request at our Returns Center. Once the return/exchange request is approved, you'll receive an Email & SMS within 24 hrs.
Step 2) Return Pickup
Keep the items ready in original condition. The return items will be picked by our courier partner from your place within 24-48 hours.
Step 3) Return Shipment
Return Shipment would take 3-7 days to get delivered at our unit. You'll receive updates of return pick-up, in-transit, delivered, and tracking status via Email & SMS.
Step 4) Item Inspection
After the returned item is received and inspected, you'll be notified about the approval within 24 working hours.
Step 5) Initiating Refund/Exchange
Exchange: Your exchange item would be shipped from our unit within 24 hrs. Items would be exchanged as per the variant selected by you. You'll receive regular shipping updates via Email & SMS.
Refund to store credits: would be refunded within 24 hours, you'll be notified via Email & SMS.
Refund to original payment method: Refund will be processed within 5 - 7 working days, you'll be notified via Email & SMS.
→ How will I get my refund/store credits?
Once, your return item is received and approved,
For COD Orders: Your account details would be asked at the return center. Your refund would be processed to the mentioned account and will reflect within 5-7 working days.
For Prepaid Orders: Refund would be processed to your original payment method within 24 hours and will reflect in your account within 5-7 working days.
For Refunds in store credits: Your credits would show in "My Orders" section. Login to see the details.
To use the credits in the future, just place an order and select the Store Credits as a payment option on the checkout page.
The store credits would be redeemed automatically and would reflect in the order section within 24 hrs.
The balance credits if any, would carry-forward for future purchases.
If the order value is higher than the store credits then the adjusted amount would be converted into cash on delivery.
→ What items can be returned?
a) All items within 14 days from the date of an order delivered
b) In unwashed and unused condition
c) In the original packaging with all the tags intact
→ Return Items are not picked?
If your return/exchange request is already approved. Our courier partner will pick the items from your place within 24-48 working hours.
Even after 48 working hours if no one comes for the pick-up, contact us to raise a complaint or ask for a pick-up re-attempt.
Click here to track your refund status.
Couldn't handover the items when the pick-up person arrived? contact us for rescheduling the pick-up.