Exchange, Refund & Cancellation Policy

RETURNS/EXCHANGE

No matter what the issue, we are committed to making sure your HeSpoke Originals Outfit puts a smile on your face.

• You can return your items within 14 days of the delivery of your shipment. Visit Exchange & Returns Center to place and track your request.
• Refunds would be without shipping charges.
• Exchanges are done at no extra cost.

CANCELLATION

You can cancel or edit your order anytime within 6 hours from the time you place an order. You can do this by logging into your account and under the order history tab, click on edit or cancel to proceed.

Frequently Asked Questions:

→ How can I Exchange/Return an item?

Step 1) Return Approval

Create your return/exchange request at our Exchange & Returns Center. You  can add your refund account details or choose the item to which you want to get it exchanged. Once the return/exchange request is approved, you'll receive a notification within 24 hrs.

Step 2) Return Pickup

Keep the items ready in original condition. The return items will be picked by our courier partner from your place within 24-48 hours.  

Step 3) Exchange Order is Created

Based on your selection, an exchange order would be created and processed. You'll receive regular tracking updates via Email & SMS.

Step 4) Return Shipment

Return Shipment would take 3-7 working days to get delivered at our unit. You'll receive updates of return pick-up and delivered status via Email.

Step 5) Item Inspection

After the returned item is received and inspected, you'll be notified about the approval within 24 working hours.

Step 6) Initiating Refund

Refund to original payment method or your account details: Refund will be initiated within 24 hours after approval. It would reflect in your account within 3 - 7 working days.

→ What items can be returned?

a) All items within 14 days from the date of an order delivered

b) In unwashed and unused condition

c) In the original packaging with all the tags intact

→ Return Items are not picked?

If your return/exchange request is already approved. Our courier partner will pick the items from your place within 24-48 working hours.

Even after 48 working hours if no one comes for the pick-up or you're not able to handover the items, contact us from the chat icon on the left corner to report the issue. We'll regenerate the pick-up.