HeSpoke OriginalsHeSpoke OriginalsHeSpoke Originals

Exchange, Refund & Cancellation Policy


No matter what the issue, we are committed to making sure your HeSpoke Originals Outfit puts a smile on your face.


  • You can return your items within 14 days of the delivery of your shipment. Visit Returns Center to place your request.
  • Refunds in original payment method would be without shipping charges.
  • For Exchanges, you can always return your order and place a fresh order separately on our website. Payments for both of them would be handled individually. Refund for return item would be processed within 24 hrs once the item reaches back to our unit. Exchange item would be processed immediately once you create a fresh order. 



You can cancel your order anytime before the order is dispatched. Click here to proceed with the cancellation.


Frequently Asked Questions:


→ How can I Exchange/Return an item?

Step 1) Return Approval

Create your return/exchange request at our Returns Center. Once the return/exchange request is approved, you'll receive an Email & SMS within 24 hrs.

Step 2) Return Pickup

Keep the items ready in original condition. The return items will be picked by our courier partner from your place within 24-48 hours.  

Step 3) Return Shipment

Return Shipment would take 3-7 days to get delivered at our unit. You'll receive updates of return pick-up, in-transit, delivered, and tracking status via Email & SMS.

Step 4) Item Inspection

After the returned item is received and inspected, you'll be notified about the approval within 24 working hours.

Step 5) Initiating Refund

Refund to original payment method: Refund will be processed within 5 - 7 working days, you'll be notified via Email & SMS.



→ How will I get my refund?

Once, your return item is received and approved, 

For COD Orders: Your account details would be asked at the return center. Your refund would be processed to the mentioned account and will reflect within 5-7 working days.


For Prepaid Orders: Refund would be processed to your original payment method within 24 hours and will reflect in your account within 5-7 working days.



What items can be returned?

a) All items within 14 days from the date of an order delivered

b) In unwashed and unused condition

c) In the original packaging with all the tags intact



→ Return Items are not picked?

If your return/exchange request is already approved. Our courier partner will pick the items from your place within 24-48 working hours.

Even after 48 working hours if no one comes for the pick-upcontact us to raise a complaint or ask for a pick-up re-attempt.


Click here to track your refund status.



Couldn't handover the items when the pick-up person arrived? contact us for rescheduling the pick-up. 

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